Policy

Welcome to Royal Elegance

Just a few pointers to let everyone know of how I can help you with our services.

 All our clothing items arrive stitched unless stated otherwise. Each post will state this

I don't keep stock in lenghas,kameez/gowns but in really rare occasions I will bring them in, Majority of my items are on pre order basis. Delivery time is 2-3weeks currently  - I can refer you to a trusted tailor that I work closely with based in Takanini, Auckland.

 Real images of products will always be posted, please check this yourself before placing the order to avoid disappointments. If there isn't any real image posted, this is because the product looks exactly like how it is displayed.

YES, I DO POST! We offer FREE SHIPPING on all orders above $50 within New Zealand. This will be on standard delivery only (2-3 working days delivery time). Rural areas will have an additional cost. Anything below $50 will incur $8 delivery fee. Excludes Marigold garlands 

 We do have a full refund policy on damaged/ faulty products, items that don't look like the real image. Provided you've contacted us with the issue within 24hours of receiving the product. The item has to be sent back to us within 5 working days.

Viewing can be arranged however I do board and times can be arranged via message or call. Monday - Friday I am available 6pm - 9pm,Weekends 9am -12pm. Booking is mandatory! -No walk ins. If you've not shown up to your booking nor made contact with us about not coming, we will not be taking any future bookings with you. - If you have products that you like on Instagram or other sites and you want that same piece from me then send me a picture and I'll see what I can do

 

Thank you!

ROYAL ELEGANCE TEAM